Effective for orders placed after 28/10/16

 

                 At CPS, returns are easy! We strive to offer the best shopping experience, including fast and hassle-free returns.

                     

1) CPS Warranties

These are the various level of warranty CPS offers to cover products sold from cellphonespares.com

  • Lifetime Guarantee (Full Warranty)  --- spare parts and tools .

  • 1 Year Warranty (Limited Warranty)  ---- battery 

                                                                                                                                                                        

Lcds

All Lcds sold by CPS are covered by Lifetime warranty except "man-made broken" lcd screens.

Below is usual quality problems about "man-made broken" LCD screen:

                                           

 

 

 

 

Consumables

Some products, like batteries, are designed to be consumed during use. Product pages (and common sense) will tell you what items are designed to be consumed during use. Those consumables won’t get lifetime warranty replacement, but the other tools and parts will be covered.

Example: If your iPhone 5 battery replacement fails entirely after a couple months, we’ll replace it. If it loses potency after dozens and dozens of cycles, we won’t.

Legacy Products

We’re always trying to sell better products. That means, from time to time, we upgrade or alter the items in our store. We can’t always provide an exact replacement for a legacy product if we don’t have any more! But we still honor our guarantee and will send an equivalent item as a replacement.

Appearance

We guarantee the function of our products, not the appearance.

User Error

We can’t cover user error. If you break a part during installation, we can’t replace it. If you accidentally damage the part after installation, we cannot replace it. Additionally, if you destroy a tool or tool roll due to misuse, we can’t replace it.

Example: If your replacement iPhone screen stops working a year after you installed it, we'll send a replacement. If you drop your iPhone and the screen shatters, we won't replace the screen.

2).Return Process

In the event a return claim is required for warranty, change of mind or satisfaction guarantee returns, please contact us at  info@cellphonespares.com .

Return Address:
 

 1) For small parcel ---- ship to ShenZhen warehouse via Regular shipping .

     Address: No.3,fujing road , futian district,shenzhen city ,guangdong province,518000,China


 2) For large parcel ----- ship to HongKong warehouse via express company , such as DHL,UPS,TNT,EMS,FEDEX.

     Address: FLAT D 5/F ,TSUN WIN FACTORY BUILDING, 60 TSUN YIP STREET , KWUN TONG, KOWLOON ,HONGKONG

 

 

 

 

 

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